Logistics

SAP Integration with WMS, PIM, and Webshop

Array

A B2B wholesaler wants to install a separate WMS for its two warehouses at different locations. Since everything currently runs through SAP, a connection between SAP and the WMS is required. SAP remains the leading system, but the WMS must receive accurate information on time. As a PIM (Product Information Management System) and webshop will also be integrated later, a traditional one-to-one connection is not ideal. A versatile, dynamic integration is needed—making WorkflowRobot the right choice.

Objective

  • Automated Data Transfer: The company aims to set up automated data transfer between the ERP (SAP), WMS, PIM, and webshop, ensuring seamless data exchange between all systems.
  • Streamlined Workflows: By integrating all logistics flows, from order placement to delivery, they aim for optimized and efficient operational processes.
  • Improved Customer Service: Webshop customers should receive real-time updates about their orders and deliveries, leading to enhanced customer satisfaction and loyalty.

Solution

The B2B wholesaler implemented a comprehensive integration solution to connect ERP (SAP), WMS, PIM, and the webshop. Here’s how it works:

  1. Order Placement in Webshop: When a customer places an order in the webshop, the order details are automatically sent to the ERP system for processing, including product information, customer data, and shipping address.
  2. Automated Order Processing in ERP: The ERP system processes incoming orders and generates necessary documents, such as packing slips and invoices. Simultaneously, order data is forwarded to the WMS to prepare transport assignments.
  3. Preparation and Execution of Transport Orders in WMS: The WMS automatically receives order information from the ERP and prepares transport orders, including route planning and carrier assignment. Once orders are picked up or shipped, delivery information is sent back to the ERP and webshop, including inventory updates.
  4. Real-Time Updates for Customers: Customers receive real-time updates through the webshop about the status of their orders, including order confirmation, shipping status, and expected delivery date. This ensures transparency and enhances customer satisfaction.

Results

Thanks to the seamless integration of ERP, WMS, PIM, and the webshop, the company can optimize its logistics workflows and provide better customer service while managing large and complex volumes effectively.

Automated data transfer and streamlined processes improve operational efficiency and accuracy.

Customers benefit from real-time updates and a seamless shopping experience, resulting in higher satisfaction and loyalty.

SAP Integration with WMS, PIM, and Webshop